Liz Hoggarth: Outcome evaluation – help is on the way

“Many of us react instinctively against further demands to produce evidence, especially quantitative information – we know all too well that progress with clients is made up of tiny, often faltering, steps forward that are extremely difficult to demonstrate or quantify. There are downsides to the outcomes approach as there are to other systems of planning and evaluation. But the question of outcomes is a perfectly legitimate one. The number of visits made to a family is beside the point if the risks are not picked up and appropriate interventions are not identified to begin to help people deal with the problems. The number of counselling sessions provided is hardly important if in the end they made no difference for the person seeking help. We must address outcomes in order to improve services.”

Deborah Plummer on Imagework and Helping Children to Cope with Change, Stress and Anxiety

“When a child comes up with an image that represents how he feels about a situation, he is tapping into something that goes way beyond logical thought processes. And when he realises that he can ‘play’ with these images and be creative in forming new images, then he can begin to take more control. Imagework often triggers insights and shifts in perspective which may not come through logical thinking alone.”

Belinda Hopkins on the healing power of Restorative Justice

“Many people equate justice having been done with the administering of a punishment, and in schools and residential child care contexts a similar expectation prevails, or is believed to prevail. The logic is that if somebody does a bad thing then a bad thing needs to be done to them. […] A restorative response, with its focus not on blame, punishment and alienation but on repair and re-connection, encourages a wrongdoer to take responsibility for the harm they have caused, and gives them an opportunity to repair the harm…”

Mary Fawcett on Learning Through Child Observation

“The government’s more joined up approach to children’s services now means there is an ever greater need for a multi-professional approach. Though the rhetoric is all about ‘every child matters’, personalisation etc, I feel that prescriptive, goal-driven approaches may have diminished open-minded observation and led to less sensitive understanding.”

Mike Stein on Quality Matters in Children’s Services

“Crude outcome statistics which are used to condemn the state in blanket fashion fail to recognise the progress made by young people, including major achievements, such as getting back into education after many years, furthering leisure interests and vocational skills, and, often for the first time, developing consistent, positive and trusting relationships with adults. But no outcome boxes to tick!”

Kay and Haitham Al-Ghani on creating The Red Beast

“I began to explore ways of getting the children to visualise their anger as a sort of beast that was very difficult to control. In this way the anger was depersonalised. After all, we are all capable of becoming angry, it is how we deal with those feelings that matters. Children with ASD already have a great deal of anxiety to cope with in a normal school day, and so the chances of awakening the ‘beast’ are increased. I thought about the methods I used to calm children and incorporated these into a story. However, this story really came to life when I asked my son, Haitham, to illustrate it for me.”