Article: Managing Social Work and Social Care by Trish Hafford-Letchfield

“The introduction of market and subsequently business principles into care environments since the 1990s has meant that its associated language and terminology has deeply permeated current management ‘speak’. It has always intrigued me when working with leaders and managers in my role as an educator, mentor and manager, how easily these trip off the tongue or become part of our everyday language and applied to practice often in an uncritical way.”

Danielle Turney on Relationship-Based Social Work

‘Placing the relationship at the heart of practice means recognising that, as we suggest in the Introduction, ”despite all the continuing upheavals in policy and procedure, social work [will] always begin and end with a human encounter between two or more people” and that this encounter, or relationship as it develops, is the medium through which the social work task can be carried out. Social work is never a neutral activity but can, at its best, offer a vulnerable or distressed person the experience of being valued, supported and understood – perhaps for the first time.’

Liz Hoggarth: Outcome evaluation – help is on the way

“Many of us react instinctively against further demands to produce evidence, especially quantitative information – we know all too well that progress with clients is made up of tiny, often faltering, steps forward that are extremely difficult to demonstrate or quantify. There are downsides to the outcomes approach as there are to other systems of planning and evaluation. But the question of outcomes is a perfectly legitimate one. The number of visits made to a family is beside the point if the risks are not picked up and appropriate interventions are not identified to begin to help people deal with the problems. The number of counselling sessions provided is hardly important if in the end they made no difference for the person seeking help. We must address outcomes in order to improve services.”

Jenny Weinstein on Service User Involvement in Mental Health Care

“Working with service users has taught me that professionals like me, however experienced or well trained we think we are, often miss the most important issues from a user’s perspective. I believe that hearing service users’ views and having service users involved centrally in all aspects of planning, developing and evaluating services is absolutely vital to ensure high quality services that are fit for purpose.”

Zoë van Zwanenberg on the importance of leadership and ‘place-based’ development

“Place is, in my view, critical as the particular circumstances and context for each family and individiual are an essential element of understanding their issues and their ambitions. Work with individuals and famillies is never context free, and ensuring that we have a clear focus on place and on ensuring that work is specific in that way, we are more likely to be able to set realistic amibitons and align services to meet those desires.”

David Carson: What can Social Workers do to avoid being criticised – or sued?

“I had asked my social work students what additional topics they would like me to lecture upon. As a law lecturer I had explained how they could be sued for negligence and how easily they, and their evidence, could be misrepresented in court. So I should not have been surprised when they said they wanted to know how to take decisions that would avoid liability…”

Mike Stein on Quality Matters in Children’s Services

“Crude outcome statistics which are used to condemn the state in blanket fashion fail to recognise the progress made by young people, including major achievements, such as getting back into education after many years, furthering leisure interests and vocational skills, and, often for the first time, developing consistent, positive and trusting relationships with adults. But no outcome boxes to tick!”