Bob Woods on the importance of family involvement in care homes for people with dementia

“Then came the opportunity to plan a new style of dementia care home, right in the heart of the catchment area, and the positive effects on relatives’ guilt and strain were palpable. [Relatives] visited more often and felt considerably more involved. But there were tensions too; relatives were often dissatisfied with staff, and staff felt that relatives were more of a problem than the residents. It became clear that the relationship between staff and relatives needed just as much attention as that between staff and residents.”

Danielle Turney on Relationship-Based Social Work

‘Placing the relationship at the heart of practice means recognising that, as we suggest in the Introduction, ”despite all the continuing upheavals in policy and procedure, social work [will] always begin and end with a human encounter between two or more people” and that this encounter, or relationship as it develops, is the medium through which the social work task can be carried out. Social work is never a neutral activity but can, at its best, offer a vulnerable or distressed person the experience of being valued, supported and understood – perhaps for the first time.’