Book cover: Making Partnerships with Service Users and Advocacy Groups Work

‘Growing spaces’ as a way of understanding and developing genuine partnerships – An Interview with Jackie Martin and Julie Gosling

“I think that service users can give a perspective which can be lost without their inclusion. Service users can help to cut through some of the professional ‘jargon’ which excludes people, even other professionals sometimes. Professionals are often under considerable pressures to meet targets or stay within budgets, and even with the best will in the world they can start to lose sight of why they came into the profession in the first place. Service users can help to keep that perspective and keep values sharp.”

Delivering personalisation in health and social care – An interview with Helen Sanderson and Jaimee Lewis

“Person-centred thinking and planning helps people think about all the resources available to them, and then helps them and the people who support them use those resources to their full effect. It makes every penny of funds they receive – either from public or private sources – stretch so much further. When money is tight, it is even more important to use resources as effectively as possible. And what better resource is there than what a person (or those close to them) believes is important to them and works well for them and what they want for their lives? We can’t afford not to listen to people well and to act on this information.”

Good record-keeping matters: An excerpt from Jacki Pritchard’s ‘Recording Skills in Safeguarding Adults’

“We know that most workers are under extreme pressure with ever increasing workloads and there can be a reluctance to give recording the priority it deserves. Increasing workloads can be partly due to a lack of resources. It is important that people in positions of power argue for an increase in resources, but to do that arguments have to be put forward that there is a real need. Keeping good records can aid this.”

Working with Reluctant Clients in Health and Social Care – an Interview with JKP author Maggie Kindred

“One of the most important messages I would want to give to a newcomer is that your reluctant client will probably never [become a ‘willing’ client]. Why should s/he? Compliance with you and your rules is a massive victory. If you can rejoice with your clients when they are finally getting rid of you, this is very liberating. Social work and care does not change people’s personality fundamentally, it helps them function.”