“Although the approach know as Intensive Interaction has been available since the 1980’s, it has relied on direct person-to-person teaching and until recently there has been remarkably little training material generally available. It really is important to see it done.”
“Many of us react instinctively against further demands to produce evidence, especially quantitative information – we know all too well that progress with clients is made up of tiny, often faltering, steps forward that are extremely difficult to demonstrate or quantify. There are downsides to the outcomes approach as there are to other systems of planning and evaluation. But the question of outcomes is a perfectly legitimate one. The number of visits made to a family is beside the point if the risks are not picked up and appropriate interventions are not identified to begin to help people deal with the problems. The number of counselling sessions provided is hardly important if in the end they made no difference for the person seeking help. We must address outcomes in order to improve services.”
“Through sensitively handled, creative interaction and by the use of ‘creative’ approaches with traumatised young people their characteristic rigidity begins to loosen. New possibilities emerge, the mutative nature of create endeavours. In time, they may be able to see painfully familiar situations in different and helpful ways that can lead to their forming a new response.”
“Working with service users has taught me that professionals like me, however experienced or well trained we think we are, often miss the most important issues from a user’s perspective. I believe that hearing service users’ views and having service users involved centrally in all aspects of planning, developing and evaluating services is absolutely vital to ensure high quality services that are fit for purpose.”
“When a child comes up with an image that represents how he feels about a situation, he is tapping into something that goes way beyond logical thought processes. And when he realises that he can ‘play’ with these images and be creative in forming new images, then he can begin to take more control. Imagework often triggers insights and shifts in perspective which may not come through logical thinking alone.”
“…why is it that a very small number of social workers who have striven so hard to qualify and who have demonstrably proven their competence at the end of their training fail to maintain it in practice? […] It certainly cannot happen overnight. The reports often expose terrible working conditions, e.g., inadequate supervision and resources, and unrealistic caseloads (and that’s even without mention of exceedingly difficult and often intimidating clients). All of these factors may adversely affect the worker’s level of performance, and in some cases, make it virtually impossible to maintain the level of competence already achieved in practice placements, and amply recorded and demonstrated in workers’ portfolio. Therein I believe, lies both the problem and the solution…”
“…practitioners need to ensure they do not hide behind protocols and prescriptive techniques in order to create an authentic human relationship in which to truly understand their client and undo the dehumanisation inherent in interpersonal abuse.”
“I had asked my social work students what additional topics they would like me to lecture upon. As a law lecturer I had explained how they could be sued for negligence and how easily they, and their evidence, could be misrepresented in court. So I should not have been surprised when they said they wanted to know how to take decisions that would avoid liability…”
“The government’s more joined up approach to children’s services now means there is an ever greater need for a multi-professional approach. Though the rhetoric is all about ‘every child matters’, personalisation etc, I feel that prescriptive, goal-driven approaches may have diminished open-minded observation and led to less sensitive understanding.”