Working with Reluctant Clients in Health and Social Care – an Interview with JKP author Maggie Kindred

“One of the most important messages I would want to give to a newcomer is that your reluctant client will probably never [become a ‘willing’ client]. Why should s/he? Compliance with you and your rules is a massive victory. If you can rejoice with your clients when they are finally getting rid of you, this is very liberating. Social work and care does not change people’s personality fundamentally, it helps them function.”

An Interview with Bo Hejlskov Elvén: Making Behaving Positively Possible for People with Autism and Other Developmental Disabilities

“Most of the methods used in changing challenging behaviours contain a degree of force or lack of respect for the choices of the service-user. My main principle is that the service-user always has the right to say ‘no’. My job is to encourage her say ‘yes’. That means that if she says ‘no’, I need to figure out what I did wrong. In that way I actually can change her behaviour by focusing on my own behaviour, not on hers.”